SHIPPING & DELIVERY
Every Incendio order is packed with care and love, so it reaches you in perfect condition because your style deserves nothing less.
Order Processing
- Orders are processed within 48–72 hours of placement (excluding Sundays and public holidays).
- Once your order is confirmed, you will receive an email/SMS with your order details.
- A tracking link will be shared once your package has been dispatched.
Shipping Timelines
- Metro Cities: Delivery within 7-10 business days.
- Non-Metro Cities / Tier-2 & Tier-3 Locations: Delivery may take 10-15 business days.
- Festive/Launch Collections: High-demand periods may slightly extend delivery timelines. Customers will be notified in advance.
Shipping Charges
- Free Shipping on all prepaid orders above Rs 2000.
- For orders below Rs 2000, a nominal shipping fee of Rs 100 will be charged.
- Cash on Delivery (COD) is available with an additional Rs 100 charge.
Order Tracking
- Once dispatched, you will receive a tracking link via email/SMS.
- You can also track your order in the “My Orders” section of our website.
International Shipping
- Currently, we ship only within India.
- International shipping will be introduced soon.
Address Accuracy
- Please ensure your shipping address and contact details are accurate at the time of placing the order.
- Incendio Apparels will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Delivery Partners
- We work with trusted logistics providers such as Delhivery, Bluedart, and Ekart to ensure timely and safe delivery.
Undelivered Orders
- If a delivery attempt fails due to customer unavailability or incorrect address, our courier partner will make 2 additional attempts.
- After repeated failed attempts, the package will be returned to us. In such cases, a re-shipping fee may be applicable.